With much of its workforce remotely based, and a culture of encouraging flexible work that was accelerated by Covid norms, the DRNSW workforce’s digital skills were a strategic priority
Existing gaps in foundational digital skills were constraining DRNSW’s overall digital transformation journey and increasingly impacting on staff connectedness, productivity and wellbeing.
Mentem understood the dual challenge of upskilling learners in digital literacy using technology as a medium combine with many learners being regional and rural based. A key part of the successful development of the program was ensuring learners would engage with the content. Learning was developed to resonate, we used soil samples to explain excel, and had a high volume of on the job learning and set up social channels allowing learners to interact and help each other. This program was awarded best in class at the good design awards, with the judges commenting “how much it transformed the lives of the learners”